Services & Solutions

Expertise

MultiCare Consulting Services has the revenue cycle expertise, flexibility, and established Service Lines to assist any size organization. Our clients range from community hospitals to multi-facility health systems.

Approach

At MultiCare Consulting Services, we partner with our clients, working collaboratively with revenue cycle leadership to develop a tailored solution that delivers sustained and proven results. What differentiates our approach is the emphasis we place on understanding and effectively addressing our client's most difficult business issues. We ensure the appropriate knowledge transfer occurs with the client in order to position the organization for continued success.

Solution

Our defined methodology, techniques, and focus on client service help organizations achieve tangible benefits.

Results Delivered. Bottom Line.

 

Net Revenue Services

Today’s healthcare environment is becoming increasingly complex and difficult, and increasing net revenue is no different. An increase in Self Pay populations, complex charging regulations, increased focus on eligibility, increases in Bad Debt, and other net revenue related issues are causing health system revenues to decrease. MultiCare Consulting Services will bring its extensive knowledge of net revenue improvement to assist in identifying revenue gaps and improving processes to maximize revenue for your organization.

Patient Access Services

A strategic system-wide approach to patient access is essential in today’s competitive, rapidly changing healthcare environment. Better-informed patients demand accurate up-front information from providers, with implications for gross revenue, patient satisfaction, and loyalty to the health system. Healthcare reform is having sweeping effects on Self Pay and Medicaid populations leaving once consistent revenue streams more vulnerable than ever. As the entry point into the revenue cycle, patient access has a significant impact on the ability to collect from payers and patients alike contributing to an average loss of 0.75-2.5% of potential revenue at most organizations. Our consultants have implemented patient access solutions at numerous healthcare organizations and have been exposed to the many challenges an organization
faces as they implement new structures, tools, and processes.

Health Information Management Services

With the evolving Electronic Medical Records (EMR) landscape and rapidly changing regulatory environment, many organizations are seeking greater efficiency within their departments while also reducing revenue leakage. Too often, process improvement efforts overlook the middle of the Revenue Cycle leaving significant opportunity for policy improvements and reduction in billing rework. To this end, there is a need to proactively improve mid-cycle operations to assist providers not only in maintaining efficiencies when ICD-10 implementation occurs, but also in enhancing all aspects of documentation and coding processes. Multicare Consulting Services will bring its extensive knowledge of the Revenue Cycle and project management skills to assist in the implementation of a centralized, streamlined, and integrated
Health Information Management department.

Epic Implementation Services

Implementing an HIS represents an exciting and challenging transformation for any healthcare organization. These challenging areas include competing interests between IT and operations, balancing aggressive timelines while maximizing system potential, mitigating financial risk caused by conversions, integrating with third-party systems, and empowering operations to drive system design. MultiCare Consulting Services is dedicated to supporting Epic clients by providing certified and experienced Epic professionals for key revenue cycle initiatives both pre-live and post-live.

Operational Integration Services

To manage the swift and complex changes in today’s healthcare environment while preserving a competitive cost structure, a successful Revenue Cycle must be nimble and act as a cohesive unit. Achieving this level of synchronicity requires a firmly structured environment with clearly defined roles, procedures, and policies. Through firsthand experience and proven integration methodologies, MultiCare Consulting Services can ensure your revenue cycle is lean and positioned to achieve optimal results without compromising the patient’s experience.

Financial Turnaround Services

Decreased payer reimbursement is forcing hospitals to identify opportunities to reduce costs. Rising costs include labor, employee benefits, supply chain, vendor usage, energy consumption, and real estate management. MultiCare Consulting Services has experience delivering significant cost reductions while maintaining quality patient care, patient satisfaction, and employee morale. MCS’s proven track record in revenue and cost savings initiatives delivers a comprehensive solution.